They are in all work places. They try to make your job more difficult and frustrate you. You can't change their personality, but you can change the way you react to their
antics. Some of them do these things intentionally while some show some remorse after their actions. However, here are some tips to deal with these difficult people:
Be calm and Keep your cool.
Don't respond immediately. There's always a tendency that you'll ''misyarn''. When you feel angry or upset with someone, before you say something you
might later regret, take a deep breath and count slowly to ten. In most
circumstances, by the time you reach ten, you would have figured out a
better way of communicating the issue, so that you can reduce, instead
of escalate the problem. If you're still upset after counting to ten,
take a time out if possible, and revisit the issue after you calm down.
Choose you battle carefully.
Don't allow anything and everything get to you. You have the power to decide if a situation is serious enough to confront. Save time and energy. Avoid unnecessary problems and complications.
Make your move
If someone is being highly aggressive with you, either verbally or
physically, then regardless of who they are it's OK to walk away or say
that you are going to put the phone down – and that you will return when
they have calmed down. No one at work has the right to compromise your
sense of personal safety and wellbeing through engendering physical or
psychological fear.
Whatever you do, Fleeing is not an option!

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